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Cancellation Policy

Our goal at Direct Dental is to provide the highest quality care to all our patients in a timely manner.

However, we cannot run smoothly if patients miss or cancel appointments without giving sufficient notice. To help ensure we give our patients the best service, we are required to plan appointments carefully to respect everyone’s time. When you book your appointment, you are holding a space on our calendar that is no longer available to other patients. In order to be respectful of your fellow patients if cancelling an appointment is necessary, we require that you call at least 48 hours in advance.

Our appointments are in high demand, and your advanced notice will allow another patient access to that appointment time. Failure to give less than 48 hours’ notice will result in your deposit being charged as a cancellation fee. In exceptional circumstances, a cancellation fee may be waived but this is at the discretion of the management team.

Please call the practice on 020 8090 9022 as soon as you know you will not be able to make your appointment.

Alternatively feel free to amend your appointment on our online booking portal.

Booking Policy

The appropriate deposit is payable at the time of booking, appointments cannot be held without a deposit and may be offered to other patients. A fully refundable deposit is required for all appointments with our dental specialists and hygienists. The deposit secures the booking and is non-refundable if the cancellation policy is not adhered.

For any appointments 90 mins or more we will require a 50% deposit of the treatment fee.

All accounts are to be settled prior to leaving the clinic by credit/debit card or cash.

Sedation Treatment Cancellation Policy

We require a full price deposit for the cost of intravenous sedation plus 50% of the dental treatment fee. We require multiple clinicians and extensive equipment for these appointments which creates complex diary management and therefore require 7 days minimum if cancelling these appointments.

Failure to give less than 7 days notice will result in your deposit being charged as a cancellation fee.

COVID-19 Cancellation

We understand that patients cannot attend if suffering with COVID-19. If a patient requests flexibility on their deposit due to COVID-19 they are required to present a valid positive PCR test certificate (correct name and date).

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