We are recruiting for a receptionist who has previous experience in dental s to support our private dental practice in Parsons Green, London. The successful candidate will enjoy an exciting and dynamic environment and will become part of an expanding and growing team.
Fulham Road Dental provide the highest levels of dental care to all patients in a unique practice setting using the latest technology to deliver an exceptional patient experience. We are about delivering outstanding patient service that is personal, friendly, and approachable.
We are passionate about creating a relaxing and calm environment where we can offer the highest quality of care where patients feel when they come to the dentist.
We believe in making people live longer, healthier & happier lives through maintaining an optimum level of oral health and well-being.
Summary of Job Role
As a part of the receptionist team, you will be responsible for providing high quality front of house services for patients to contribute to an overall exceptional patient experience.
Reception team members are key to the first impressions of our patients and therefore must be able to carry out the following tasks to the highest standards:
Achieve positive outcomes from patient queries in a timely and efficient manner
Ensure that both the Manager and dentist are kept fully aware of any relevant feedback from patients.
Attend appropriate training courses, when required
Use the correct procedures regarding the acceptance of credit cards and cash in accordance with the practice credit policy
Managing all the invoices and deliveries
Gathering of data regarding patients and treatment outcomes
Regular meetings with lead dental nurse, practice manager and management teams
The role will entail supporting the team with the general administrative tasks required for the efficient running of the practice.
Completed high school certificate or equivalent
Excellent communication skills in English (Written and Verbal)
Experience in Patient Facing / High-End Customer Facing Roles
Experience in a dental practice (desired)
Able to make day to day decisions In line with the practice ethos
Attention to detail when multitasking
Positive attitude and good communication skills
Competent level of IT proficiency
Well versed with MS Excel
Key Job Benefits
A competitive salary with the opportunity to grow quickly with an ever-expanding business.
A great opportunity to work alongside our friendly professional world-class team
Annual BLS & AED training to all staff
On-going support and the opportunity for personal and professional development
Substantially reduced dental treatments costs for yourself and family
Benefits of joining our team
Excellent team support working with a highly skilled team
In house/training support and opportunities for future growth.
All Core/essential CPD paid for.
Excellent career opportunities to move into other roles or other parts of our rapidly growing organisation.
If you feel that you have the skills, abilities, and enthusiasm to succeed in this role then we would love to hear from you.